Bhimpe Solutions Private Limited acts as a platform intermediary and does not provide services directly. All refunds, cancellations, or transaction disputes are handled by the respective merchants or service providers.
General Refund Guidelines:
- Refunds are subject to the policies of the individual merchant or service provider.
- Bhimpe may facilitate communication between the user and merchant for refund requests.
- All UPI, QR, or payment gateway disputes follow the respective bank or payment provider guidelines.
- Users must provide relevant transaction details, receipts, or proof when requesting assistance.
Non-Refundable Scenarios:
- Incorrect transactions due to user error (e.g., wrong UPI ID, amount, or merchant selection).
- Services already availed or consumable products delivered to the user.
- Violations of Bhimpe's Terms & Conditions.
Cancellation Policy:
- Service cancellations are subject to the merchant's own policies.
- Bhimpe can assist as an intermediary but does not guarantee refund approval.
- Users must contact the merchant directly for any immediate cancellation requests.
Dispute Resolution:
For any unresolved disputes, users can contact bhimpay.in@gmail.com. Bhimpe will facilitate communication but cannot override merchant policies.
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